Delivery & Dispatch

Delivery Costs

CountryWeight (kg)Delivery costs (including VAT)
United Statesup to 1 kg$18.05
up to 2 kg$21.58
up to 4 kg$28.59
up to 10 kg$46.20
up to 20 kg$81.41
up to 31.5 kg$116.63

Estimated Duration of Delivery

The delivery period is displayed on the product page. When the package will be delivered can be viewed on the "My Basket" page, i.e. after entering your delivery address and desired delivery company.

In the event that the ordered items cannot be delivered by the manufacturer, due to the manufacturer not being able to fulfil their contractual obligations, we have the right to withdraw from the order. The customer will be informed immediately.

Please note that our packages are dispatched from our warehouse in Austria, thus our Customer Support Team is not available on Austrian public holidays, nor are order processed or packages dispatched on these days.

Delivery Services

Austrian Postal Service

In United States the delivery is carried out by the Austrian Post. When an order is placed before Friday 12:00 o'clock (CET) and all the ordered products are in stock, the order will be processed on the same day. Generally the duration of delivery in United States takes Delivery in 10 - 12 working days..

An order confirmation email is sent if the order placement is successful. The dispatch email containing the tracking number is forwarded to the email address provided once the order ships. The tracking number can be used to follow the tracking progress.

Depending on the delivery company selected, the tracking information may take up to 48 hours to be visible on the tracking page after the receipt of the dispatch email.

The estimated dispatch and delivery dates are displayed on the product pages and in "My Basket".

Our courier partners do their best to deliver orders in a timely fashion. However, unforeseen delays may occur due to weather or traffic conditions. We kindly ask for your patience and understanding in such cases.

Further information about receiving parcels can be found here.

*International customers can view more detailed tracking information when the tracking number is used on the Postal Service website for their specific countries.

Our Packaging

We care about the environment, and so should you!

The filling material used is 100% biodegradable - and suitable for composting. Glass containers are wrapped in bubble wrap for extra protection against breakage. 

Our boxes are made from pure carton and can be disposed of in waste paper refuse. 

Delivery of Bulky Items

Bulky items are delivered via a mailing department (freight forwarder). In principle, items are delivered to the curb of the specified address. If delivery directly to an apartment door is preferred, individual requests may be honored for an extra charge. 

Customs Clearance

Customs Clearance in Third Party Countries

All orders placed are liable to VAT and custom duties. The customer imports the goods purchased thus is liable for any import duties and fees incurred as a result. Regretfully, we are unable to influence the stated fees nor are we able to provide you with an estimation of these charges. 

Delivery Before Christmas Deadlines

We have compiled a delivery before Christmas deadline list to help you plan your Christmas shopping.

Please note that orders placed using the "Cash in Advance" or bank transfer payment option can only be sent once your payment reaches our bank account. Bank transfers may take several business days to clear, therefore, we recommend selecting a different method of payment to ensure the speedy processing of your order.

Standard deliveryExpress delivery*
AustriaWednesday, 18 December
BelgiumThursday, 12 DecemberWednesday, 18 December
BulgariaWednesday, 11 DecemberMonday, 16 December
CroatiaTuesday, 17 DecemberWednesday, 18 December
Czech RepublicWednesday, 11 December
FinlandWednesday, 11 DecemberMonday, 16 December
FranceMonday, 16 DecemberWednesday, 18 December
GermanyMonday, 16 DecemberWednesday, 18 December
HungaryWednesday, 18 December
ItalyTuesday, 17 DecemberWednesday, 18 December
LiechtensteinThursday, 12 DecemberSunday, 15 December
NetherlandsThursday, 12 DecemberWednesday, 18 December
PolandMonday, 16 DecemberWednesday, 18 December
SlovakiaThursday, 12 DecemberSunday, 15 December
SloveniaWednesday, 18 December
SpainTuesday, 10 DecemberMonday, 16 December
SwedenWednesday, 11 DecemberMonday, 16 December
SwitzerlandSunday, 15 December
United KingdomThursday, 12 DecemberMonday, 16 December
United StatesThursday, 12 December
All other countriesMonday, 02 December

The stipulated dates only apply to orders that contain in-stock products. Please note that the specified times do not guarantee that orders placed on or before these dates will be delivered on time. The times and duration of delivery are dependent on the selected delivery companies.

*If you would like to place an order after the suggested deadlines, we recommend that you order using Express Mail (DHL Express or UPS Express). Please note that Express Mail costs extra and also comes with a recommended "order by" date. Express Mail is not overnight mail, it is simply faster than regular mail. The estimated dates of delivery are simply estimations and cannot be guaranteed.

Happy Holidays and Merry Christmas!

Collection & Pick-Up Points

Collection Points

By creating a customer account, you have the option of saving a list of different delivery addresses in your account. A parcel can also be shipped to a collection point in your region. This is dependent on whether the selected delivery service offers a pick-up option.

Simply click on "Add a Pickup Station" and select your desired collection point.

Please note: this option may not available in all countries!