Dispatch & Delivery

How much are the shipping costs?

CountryValue of goods (incl. VAT)Delivery costs (including VAT)
United Statesfrom $68.66free delivery
from $49.05$5.88
from $29.43$7.84
from $0.00$9.80

If not otherwise specified, the order placed by the customer will be shipped out of our stock to the given delivery address of the customer.

If cyclepower GmbH cannot order the requested products because they are sold ou, discontiued or a supplier has not fulfilled its contractual obligations or other reasons preclude a delivery, cyclepower GmbH can withdraw from the order of the customer. We will inform the customer as soon as possible in this case.

If a delivery to the customer is not possible, because the advertised shipping address is indicated wrong or the customer is not present, although the estimated delivery date with was announced to the customer with an appropriate deadline, the customer shall bear the costs of shipping.

international delivery charges

CountryValue of goods (incl. VAT)Delivery costs (including VAT)
Afghanistan, Albania, Algeria, Andorra, Angola, Argentina, Armenia, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Central African Republic, Chad, Chile, China, Colombia, Congo - Brazzaville, Congo - Kinshasa, Costa Rica, Cuba, Côte d’Ivoire, Djibouti, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Faroe Islands, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Honduras, Hong Kong SAR China, Iceland, India, Indonesia, Iran, Iraq, Ireland, Isle of Man, Israel, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Macedonia, Madagascar, Malawi, Malaysia, Mali, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Myanmar (Burma), Namibia, Nepal, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, North Korea, Norway, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Puerto Rico, Qatar, Romania, Russia, Rwanda, Réunion, Saint Pierre and Miquelon, San Marino, Saudi Arabia, Senegal, Serbia, Sierra Leone, Singapore, Somalia, South Africa, South Korea, Sri Lanka, Sudan, Suriname, Swaziland, Syria, Taiwan, Tajikistan, Thailand, Togo, Tonga, Tunisia, Turkey, Turkmenistan, Uganda, Ukraine, United Arab Emirates, United States, Uruguay, Uzbekistan, Vatican City, Venezuela, Vietnam, Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwefrom $68.66free delivery
from $49.05$5.88
from $29.43$7.84
from $0.00$9.80
Austria, Germany, Sloveniafrom $44.14free delivery
from $24.52$3.83
from $0.00$4.81
Belgium, Czech Republic, Denmark, France, Luxembourg, Netherlands, Slovakia, Swedenfrom $43.78free delivery
from $28.21$3.79
from $0.00$6.71
Bulgaria, Cyprus, Greece, Malta, Portugal, Spainfrom $58.86free delivery
from $39.24$4.81
from $19.62$7.75
from $0.00$9.71
Croatiafrom $44.08free delivery
from $28.52$3.89
from $0.00$6.48
Finlandfrom $75.94free delivery
from $42.72$5.60
from $23.73$7.50
from $0.00$9.40
Hungaryfrom $41.52free delivery
from $20.76$3.56
from $0.00$4.45
Italyfrom $43.42free delivery
from $24.12$3.76
from $0.00$5.69
Polandfrom $38.42free delivery
from $24.86$3.82
from $0.00$5.85
Switzerlandfrom $65.29free delivery
from $37.31$4.57
from $18.65$6.44
from $0.00$8.30
United Kingdomfrom $44.00free delivery
from $27.50$4.29
from $0.00$6.60

The advertised shipping costs apply to any kind of payment method and includes any expense & costs for internal logistics and shipping to buyers adress.
Due the relative high expenses for orders lower than 20€ product value no reduction of shipping costs is possilble.

A minium order surcharge does currently not apply.

Express orders (next day delivery)

With our logistic partner UPS we offer the possibility of express delivery in addition to the standard shipping via DHL or post. Products that are in stock and ordered before 10.30 a.m., can be sent on request via express shipping. So you will recieve your package in all European cities already on the next business day! The selection for express ordering you will find in the ordering process. The extra cost for express delivery is 6.90 EUR and is currently available for customers in the European Union.

How long does the delivery take?

Shipments in Austria are supplied by Austrian post. If you order before 13:00, and the ordered products are in stock, your order will be processed on the same day. Usually the post route takes 1 business day. With your tracking number you received by email, you can track your shipment online.

Shipments to Germany will be delivered by DHL and Deutsche Post. If you order before 1:00 p.m., and the ordered products are in stock, your order will be processed on the same day. Usually, the post route to Germany takes two days. With the tracking number you received via email, you can track about 24 hours after receiving our confirmation of shipping.

The estimated shipping date of an order will be shown in the respective product, as well as in the shopping cart.

If there is a problem with your delivery, simply register by E-Mail. We will help you!

E-Mail: global@bikeonlineshop.net

Where is my shipment?

You can use the online tracking. Here you can see the status of your shipment. More information about the whereabouts of the consignment, as those that you will find in the  online tracking not available for us too.
In rare cases, unfortunately no tracking is possible.
If you have no package within one week after receipt of the shipping confirmation, please contact our Customer Center.

The package has disappeared. What to do?

The shipment has not arrived after several days and/or was not submitted at your neighbors? In this case, please contact us in connection - we will check the whereabouts of your package in consultation with the shipping provider and, if necessary, start an investigation on that case.
We will inform you then, if your order will be shipped immeadialty once again.

Were you not at home?

In this case, there are several possibilities: either is another delivery attempt, or you will receive a notification that your package at the nearest post office was deposited. See also trace in this case. Find out quickly where your package is.

Use the possibility of deviating delivery address. So you can deliver your package for example at your work.

Delivery outside of the European Union?

For deliveries outside the EU, additional duties, taxes and/or charges may apply depending on your local regulations. You can obtain more information about tariffs & fees at your national custom office.

We charge and ship orders to non EU-countries without VAT. You as a customer/buyer have to ensure the correct customs clearance and if necessary pay for any fees/charges by yourself.

The INCO-term of all shipments we send outside EU is: CPT (carriage paid to)