Here you will find all the relevant information for contacting our Customer Service Team.

Please note: our Customer Service is unavailable at weekends and on Austrian Public Holidays.

We are open to all suggestions and feedback that our customers have to offer, whether in relation to our product assortment or how to improve our Customer Service. Simply send us an email. We look forward to hearing from you!

Regretfully, Bikeonlineshop is solely an e-commerce, thus we are only available online. 

Unfortunately, we are unable to offer any wholesale prices. The products that are listed in our online shop is directed toward the end consumer. 

Please report any website or system errors to our Customer Service Team.

Please report any product prices found listed at lower rates to our Customer Service Team. Also include the name of the source, item number and price listed, as well as the item number and price listed in our shop for review.

Unfortunately, Bikeonlineshop does not have a printed catalogue. We are continuously adding new products and brands to our assortment, making it near to impossible to keep a printed catalogue up-to-date.

All our available product can be viewed online. 

Our website allows you to pose product enquiries or respond to product enquiries left by customers on the product page. Only registered customers can pose product questions. Please follow these guidelines when posing a question or responding to a product enquiry:

• Questions and answers should only centre around the product at hand.
• The questions and answers' section must be limited to enquiries and responses concerning product displayed on the product page. Please contact our Customer Care team if you have any order processing or order handling enquiries.
• List specific details so that the question can be processed quickly and easier which results in more useful feedback.
• Keep in mind that the purpose of the FAQ's section is to answer specific, product-related questions that may facilitate others who are considering purchasing the product.

We reserve the right to block or delete a question or answer.

If you would like to give us feedback about our product selection, pricing, order processing, or questions relating to customer service we kindly ask you to please contact our Customer Service team directly as our Customer Service staff does not have access to this platform. The requests, when directed to our Customer Service can be handled in a timely fashhion.