Product FAQ Guidelines

Please follow these guidelines when compiling an FAQ question and/or answer: 

  • Direct the question and/or answer exclusively at the product and the actual experience using it. 
  • The question and/or answer should not extend to our customer service, ordering or shipping process itself. Should you have any questions regarding the purchase of goods or would like to leave a comment or suggestion about our shop, please contact our Customer Service Team.
  • When posing a question about a specific product it is advised to provide as many details as possible. This will make responding to the question a lighter task. 
  • Keep in mind that the FAQ forum was set up to address specific, product-related questions to serve as a platform for customers who are considering purchasing this product.

We reserve the right to delete or block a product question and/or answer if it contains one of the following:

  • Information that does not relate to the product itself.
  • Obscenities, slanderous or other descriptive language that is unsuitable for a public forum.
  • Prices, advertising, spam or references to other products, offers, websites or competitors.
  • E-mail addresses, phone numbers, links to other websites and contact information.
  • Critical or spiteful comments about other reviews on the website.
  • All pictures that show the improper use of the goods.

We ask you to please refrain from commenting on our product selection, pricing, order processing or delivery, as well as any other questions about our Customer Service on our FAQ platform. Our Customer Service representatives do not see these requests and therefore cannot respond in a timely manner. Please forward any requests, feedback and suggestions directly to our Customer Service Team.

Thank you for taking the time to share your opinion with others.